Skelian Chiropractic, Physiotherapy & Massage Therapy Cheltenham
Skelian Chiropractic, Physiotherapy & Massage Therapy Cheltenham
317 Google reviews
poppy gardner
poppy gardner
Fantastic treatment, can't recommend them enough. Tom helped with my various aches and joint pain from running and also gave me so much advice for my upcoming half marathon. The staff are all very friendly and helpful and very accommodating- helping to sort last minute appointments and change/alter when needed. I have seen a few different chiropractors at the clinic and they have all been very knowledgeable and explained everything so clearly. Tom particularly has been great and got me back out running pain-free.
Derek Spicer
Derek Spicer
Excellent treatment with Aaron, very thorough, and very informative regarding what the various movements and treatment were for, and considerate throughout, highly recommended.
Alison Lane
Alison Lane
I had one appointment with Jamie after suffering tremendous pain and he totally relieved the pain, allowing me to carry on with my life as normally as possible with my ongoing back weakness. I would highly recommend him to anyone and would totally trust him to help me again in the future.
L
L
Tom has been great right from the start. From listening to me and everything I had to tell him in our first meeting. Taking me and my previous (less good) experience with chiropractors into account and seriously considering why I was there. He helped me, that first time and has done for the number of sessions I've had since. He answers all my nerdy, analytical questions and adapts to me as I need him to. He's also not a snake oil salesman, talking himself out of the possibility of a job within the first month if I found I no longer needed him. None of this "oh, look, another problem I'll need to see you for" malarkey. Tom has been honest and so helpful every time. The reception staff at Skelian are lovely, the atmosphere is nice, and whilst not cheap I have never felt swindled. Only understood, because back pain is a universal suffering we can all sympathise with. Couldn't recommend them and Tom more. And I'll soon be in maintenance, somewhere I never thought I'd get to when all this started in February.
Sarali Thomai
Sarali Thomai
Treatment here took all of my back pain in some appointments. Tom was excellent professional and now I feel safe that whenever I have the same problem I have someone to rely on .
Maria Smith
Maria Smith
Will has transformed me. Such knowledge, compassion and expertise! definitely recommend!!
Bethany Norris
Bethany Norris
Jamie at Skelian has really helped with back injuries and always has helpful suggestions to keep my back at its best.
Lisa Kent
Lisa Kent
I have been seeing Jamie for the last couple of months, and absolutely can’t recommend him enough. I love his holistic approach and looking at the bigger picture to try and piece together the reasons why my neck and hips are so painful. I always feel anxious when having to go to someone different when it comes to my health, but Jamie is so kind, friendly and understanding of people and how they are feeling. We have had some great results so far with my treatment and feel we are making some headway with all my aches and pains. If you are feeling nervous and not sure what to expect, Jamie is the guy for you.
Imogen Williams
Imogen Williams
I recently had a sports massage with Brad, due to extended periods of computer use, I suffer with neck and shoulder tension. Brad was able to work out all the knots in my back and shoulders. I have definitively felt the benefits ever since.
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Skelian Privacy Notice

Skelian Chiropractic Clinic is registered with the Information Commissioner’s Office (ICO) and complies with the guidelines set out by the General Chiropractic Council as well the Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR).

Basis for processing Data

When you supply your personal details to the clinic, they are stored and processed for 4 reasons:

  • We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes what the law calls a “Contract”.
  • We have what is termed a “Legitimate Interest” in collecting that information, because without it we could not do our job effectively and safely.
  • We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  • Consistent with our role as healthcare professionals, we may occasionally send you general health information in the form of articles, advice or newsletters. This again falls under the category of “Legitimate Interest”.
  • In order for us to keep accurate financial records and produce receipts and invoices for your visits, your basic contact details will be stored on our secure accountancy software. The data kept will also include your payment history but will not include medical notes.

Record Retention and Storage of Data

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you see us at some future date (or need us to transfer your records to someone else). Your records are stored electronically on a secure server which is backed up regularly. Access to all data is password protected. Any paper documents are scanned onto our system before being securely shredded.

Access to Data

We will never share your data with anyone who does not need access without your written consent. The only people who will have routine access to your data are your practitioner(s), in order that they can provide you with treatment, and our reception staff, who organise appointments and reminders and can act as an intermediary between you and your practitioner(s).

It is good practice to liaise with other healthcare professionals, but we will seek separate consent for your permission to write to your GP, or to communicate with any other healthcare professional(s).

We use Care Response to monitor the progress of your treatment and limited information will be stored on their server. Your name and email address may be stored on the Mailchimp server (or similar) that we sometimes use to coordinate messages. Your data is also backed-up on the secure server of an external data management organisation. In all these circumstances, we ensure that outside agencies are compliant with the data protection regulations and are fully aware that all information is confidential. Although we have card payment facilities, we do not retain any card or other personal payment details.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can ask us to erase your records.

Concerns

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have a right to complain. Clinic Director Alex Broomsgrove is responsible for data protection and can be contacted at the clinic by any of the usual methods, or by email at stpauls@skelian.co.uk. The privacy notice is also on display in the Clinic Reception area.

Introductory offer 20% off Initial Chiropractic & Physiotherapy Consultations