Patient comments and feedback for the clinic
Standards of care
As part of our standards of care, the clinic provides regular questionnaires for patients to complete during and after their treatment program.
These questions are either sent out through care response or through another means called CPAQ. If these questionnaires are completed, the information gathered gives the clinic feedback on how the patient feels like the clinic is performing.
Why do we do this?
The reason why we do this is part of the Royal College of Chiropractor standards of care for patients. This gives patients the chance to feedback information to the clinic which can then be used to implement any necessary changes to the services provided to uphold standards.
After certain stages of care, patients can review their experience via an internal questionnaire rating their overall experience out of 5. In our most recent poll of 2022-2023, the clinic scored an Excellent 4.9 out of 5 from 306 internal reviews from our patients.
Here are a few of the comments made by many of our patients.
“My back pain of many months is now resolved after 6 sessions. Many, many thanks Tom.”
“very comfortable and welcoming. Victoria makes you feel hard and talks you through of all the possibilities and solutions for your treatment. Highly recommend to book an appointment with Victoria 10/10”
“Victoria is warm, knowledgable with excellent patient care. I was impressed by Victoria’s Professional Bio and it is clear from our sessions, she is highly experienced. As someone who was a little anxious and new to chiropractic treatment, Victoria was incredibly reassuring and helped assess the issues I had been experiencing, explaining each step, and came up with a plan of treatment, including some home exercises. I instantly felt results after our first session. If you are considering booking in..? Definitely Do! You will thank yourself later”
“Such a lovely experience today ,felt like i was missed( ( just so comfortable felt like visiting friends) soothing trearment, learning more about my body than anticipated which i wished id known years ago . Fell into a wonderful sleep later in the day the first time since last appointment , woke up no headache and no uncomfortable pain which has blighted me for such a long time . My treatment along side such a geuine caring practioner JAMIE FRACHINI ,with joyful receptionists made my visit feel like i was in a different world . If i had my way id be directing everyone to skellians. Totally reccomend just try 1 visit and you wont look back ! Thank you jamie for your time and knowledge and thank you skellians for being there”
“Thorough, professional and reassuring. Well done!”
“Victoria is so thorough. I always feel great relief after a session.”
“Always happy and friendly – full of knowledge and tips to help me. Already feeling the benefits!”
“I am so very grateful to Aaron, he is teaching me how to breathe without causing pain. Due to my difficult problem as yet undiagnosed, he is treating me carefully, and although we have a way to go, in order to minimize or get me pain free, he is very professional & caring. 5 rating.”
“Very thorough and professional care”